tag:blogger.com,1999:blog-3026613116977314546.post6623158131532400253..comments2024-01-06T19:02:03.685-05:00Comments on Euphoria Before Total Implosion: RMM's Guide to Getting Broken Stuff Replaced for FreeRMMhttp://www.blogger.com/profile/02586927082756267932noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-3026613116977314546.post-653684278990048592009-04-09T13:55:00.000-04:002009-04-09T13:55:00.000-04:00Actually, the traffic stats have shown that they r...Actually, the traffic stats have shown that they read it hoping to see seat cam videos :)Colin Rhttps://www.blogger.com/profile/06289923497258059725noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-55781664933404034002009-04-09T11:00:00.000-04:002009-04-09T11:00:00.000-04:00Colin:While people read your blog because they lik...Colin:<BR/>While people read your blog because they like you and want to hear what you are up to, people read my blog for the same reason that they slow down when there is a major car wreck on the highway or stop and watch a fight on the street...drama.RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-38508426135955085242009-04-09T10:46:00.000-04:002009-04-09T10:46:00.000-04:00Thanks for clarifying the frequency with which thi...Thanks for clarifying the frequency with which this happens. <BR/><BR/>The purpose of my comments here have been to try to alert you that you came off as a real d-bag in the original post. This could be because you actually are a d-bag, or just because you didn't realize that saying something like "I blackmail companies for free stuff" could come off as d-baggy.<BR/><BR/>Anyway, hopefully you Colin Rhttps://www.blogger.com/profile/06289923497258059725noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-7295971009574937642009-04-08T19:57:00.000-04:002009-04-08T19:57:00.000-04:00Colin:I think that you have misunderstood somethin...Colin:<BR/><BR/>I think that you have misunderstood something. I have ruined many parts and accepted most of them. But when inexplicable failures occur that are clearly due to design or manufacturer error, then the manufacturer should be held accountable. If one has to push a little to get action...I see no problem with that. Over the course of my cycling career, I have trashed/broken/snappedRMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-48289440563422742802009-04-08T17:38:00.000-04:002009-04-08T17:38:00.000-04:00Of course, everyone's definition of "unreasonable ...Of course, everyone's definition of "unreasonable equipment failure" is different. That's kind of the problem here. We can all agree that sometimes shit breaks when it shouldn't, and sometimes shit breaks because shit wears out over time, especially depending on how it's used. <BR/><BR/>I'm sure in your mind you only threaten companies whose products have broken when they shouldn't have, but Colin Rhttps://www.blogger.com/profile/06289923497258059725noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-23669233215953329772009-04-08T16:55:00.000-04:002009-04-08T16:55:00.000-04:00Kevin/Colin:In my experience most companies respon...Kevin/Colin:<BR/><BR/>In my experience most companies respond better to the stick than to the carrot. <BR/><BR/>It is sad but true. <BR/><BR/>All I want is gear that does what it is intended to do for a reasonable period of time. <BR/><BR/>Most bicycle companies never hear from me, because their stuff is well made and lasts for more than a season. Others allow their dealers to service broken RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-17847119198789831162009-04-08T16:10:00.000-04:002009-04-08T16:10:00.000-04:00True true.JIMI does rock.I am not sure what Reynol...True true.<BR/><BR/>JIMI does rock.<BR/><BR/>I am not sure what Reynolds is like now(my experience was from 2 years ago), but I find it strange that they no longer make C-forks, which was what they were known for for years...Yash Katsumihttps://www.blogger.com/profile/16373716805259166262noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-68929329834885256802009-04-08T15:35:00.000-04:002009-04-08T15:35:00.000-04:00I gotta agree with Colin, I think your whole appro...I gotta agree with Colin, I think your whole approach/letter would be more effective if it didn't contain any threats about what you will do if your demands are not me. It's the bike industry, it's not like these companies are sitting on a giant pile of money. We're all basically on the same team, no need for hostility.kevinhttps://www.blogger.com/profile/06282484169736982264noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-48317919916732424582009-04-08T14:56:00.000-04:002009-04-08T14:56:00.000-04:00rmm,actually i emailed them to ask if i could pay ...rmm,<BR/>actually i emailed them to ask if i could pay them to rework the frame with a new front end because after becoming a more competitive 'cross racer i felt the geometry was not well suited to 'cross racing (which i had asked for from the beginning).<BR/>there were no threats, no negative comments, and i offered to pay for the rework from the beginning. <BR/>the fact that 7's management Anonymoushttps://www.blogger.com/profile/09283988150013827871noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-17317832911269141022009-04-08T14:51:00.000-04:002009-04-08T14:51:00.000-04:00Yash:On another note, the makers of Jimi read your...Yash:<BR/><BR/>On another note, the makers of Jimi read your blog and saw that yours had broken. They replaced it for free without you ever asking.RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-58849458014482807052009-04-08T14:50:00.000-04:002009-04-08T14:50:00.000-04:00Yash:I wish that you had stuck it to them on your ...Yash:<BR/><BR/>I wish that you had stuck it to them on your blog before you signed off. Some of your friends have purchased Reynolds wheels since your problem with them. They may have thought twice if they had known that Reynolds dared to cross the mighty Katsumi.RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-75843518015867016482009-04-08T14:42:00.000-04:002009-04-08T14:42:00.000-04:00On the whole, politeness and professionalism goes ...On the whole, politeness and professionalism goes a long way.<BR/><BR/>One of the battles I did not win against was with Reynolds. They have almost no one working there and take forever to return your emails. I once heard that the receptionist was truing wheels because they were so short on staff.<BR/><BR/>Anyways I tried to have them replace a hub which they claimed was "machined incorrectly".Yash Katsumihttps://www.blogger.com/profile/16373716805259166262noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-43408914893533515052009-04-08T14:30:00.000-04:002009-04-08T14:30:00.000-04:00rosey:You actually pulled off the single best grip...rosey:<BR/><BR/>You actually pulled off the single best gripe that I know of. <BR/><BR/>Correct me if you are wrong: you got a discounted frame from Seven while you were an employee there. A couple of years later you decided that you didn't like the frame. You talked Seven into making you a new frame for the cost of new tubes only. Meanwhile they allowed you to sell the unacceptable frame on RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-90300579669174226162009-04-08T13:39:00.000-04:002009-04-08T13:39:00.000-04:00Colin: You have helped me establish my limits with...Colin: <BR/><BR/>You have helped me establish my limits with your comments on this blog. <BR/><BR/>While I consider cowering in the gutter while cycling beneath my dignity, I am willing to engage in blackmail to push manufacturers to stand behind their products.RMMhttps://www.blogger.com/profile/02586927082756267932noreply@blogger.comtag:blogger.com,1999:blog-3026613116977314546.post-14565718255634707262009-04-08T12:42:00.000-04:002009-04-08T12:42:00.000-04:00My usual strategy when contacting bicycle companie...<I>My usual strategy when contacting bicycle companies to request a remedy is to convince them that whether they agree that the I am justified in demanding a replacement or not, that they should provide a replacement because if they don't <B>I will make it uncomfortable for them.</B></I><BR/><BR/>No, that's definitely called "blackmail."Colin Rhttps://www.blogger.com/profile/06289923497258059725noreply@blogger.com