While some of you are reading this as a post about a failed product, I am writing this to point out how great Thule was in handling my issue. Most companies will replace a failed product while under a warranty. But usually, getting a company to pay what is essentially an insurance claim is adversarial and contentious. I got none of this feeling while working with Thule and Mr. Stevens. Thule was straightforward about making the situation right and get me on my way quickly. Some of you know that I can be pushy at times. I want to assure you that I never even felt the desire to become pushy with Thule, they were just so clearly trying to do the right thing without being pushovers (and their not being pushovers makes me respect them even more).
BTW, the new trays are pretty sweet.